Last updated: 09/01/2025
These Terms and Conditions govern your use of this website and your purchase of products from it. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree, you should not use this website.
About Us
This website is operated by RevUp Online Ltd trading as arielle’s.
Registered address:
86 St Benedicts Street
Norwich
NR2 4AB
United Kingdom
Email: help@arielles.co.uk
Use of Our Website
You must be at least 18 years old to place an order on this website. You agree to use the website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the site.
We reserve the right to suspend or terminate access to the website if we believe it is being misused or used in breach of these Terms.
Products and Descriptions
We take reasonable care to ensure that all product descriptions, images, and prices displayed on our website are accurate. However, slight variations may occur, and we do not guarantee that colours or appearances shown on your device will exactly match the product received.
All products are subject to availability, and we reserve the right to discontinue or change products at any time without notice.
Prices and Payment
All prices are shown in pounds sterling (£) and include VAT unless stated otherwise. Delivery charges, where applicable, are shown separately during the checkout process.
Payment must be made in full at the time of placing your order. We accept payment through the methods displayed at checkout. Payments are processed securely by third-party payment providers, and we do not store your payment card details.
If we discover an error in the price of a product you have ordered, we will contact you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it for a full refund.
Orders and Acceptance
When you place an order, you will receive an order confirmation email acknowledging receipt of your order. This does not constitute acceptance of your order.
A contract between us will only be formed when we dispatch the goods and send you a dispatch confirmation email. We reserve the right to refuse or cancel any order for any reason, including availability issues or suspected fraud.
Delivery
We aim to deliver orders within the estimated timescales shown at checkout. Delivery times are estimates and are not guaranteed.
We are not responsible for delays caused by events outside our control, including courier delays, customs processes, or incorrect delivery information provided by you.
Returns and Refunds
You have the right to cancel your order within 14 days of receiving your goods, in accordance with the Consumer Contracts Regulations. To exercise this right, you must notify us in writing.
Returned items must be unused, in their original condition, and returned with all packaging. Unless the item is faulty, you are responsible for return postage costs.
Refunds will be issued to the original payment method within 14 days of receiving the returned goods or proof of return.
Nothing in these Terms affects your statutory rights in relation to faulty or misdescribed goods.
Faulty or Damaged Goods
If you receive an item that is faulty or damaged, please contact us as soon as possible at help@arielles.co.uk. We may ask for photographs or additional information to help resolve the issue.
Intellectual Property
All content on this website, including text, images, logos, and designs, is owned by or licensed to us and is protected by intellectual property laws. You may not copy, reproduce, or distribute any content without our prior written consent.
Limitation of Liability
We do not exclude or limit our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence.
To the extent permitted by law, we are not liable for any indirect or consequential losses arising from your use of this website or the purchase of our products.
Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect and use your personal data.
Changes to These Terms
We reserve the right to update or amend these Terms and Conditions at any time. Any changes will take effect once posted on this page.
Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Us
If you have any questions about these Terms and Conditions, please contact us at help@arielles.co.uk.
