Refunds & Returns

At Arielle’s, we work closely with third-party suppliers to fulfil and ship your order. While items are checked before dispatch where possible, quality control is primarily handled by our suppliers. If something isn’t right with your order, we’ll do our best to resolve it quickly and fairly, in line with the policy below.

Please note: Arielle’s does not offer monetary or non-monetary compensation (such as discounts, store credit beyond the affected item, or reimbursement for lost sales or time) for delays, damaged, faulty, missing, or incorrect items.

For hygiene and health & safety reasons, earrings cannot be returned unless they are unopened, unused, and in their original sealed packaging.

1. Damaged or Faulty Items on Arrival

If your item arrives damaged or faulty, please contact us within 3 business days of receiving your order.

• Your order number
• The item name or code
• A clear photo showing the damage or fault (including packaging if relevant)

Once verified, we will issue store credit for the value of the affected item(s). In some cases, we may request that the item is returned and will provide full return instructions if required.

Please note: credit is offered instead of a refund or replacement, and claims submitted after 3 business days may not be accepted.

2. Missing Items

If an item is missing from your order, please notify us within 3 business days of the delivery date.

• Your order number
• The missing item name or code

Once confirmed, store credit will be issued for the value of the missing item(s). Credit is provided instead of a refund or replacement.

3. Items Sent Incorrectly

If you receive an item you did not order, please contact us as soon as possible with your order details.

Where required, we will arrange a return or provide a prepaid return label. If you were charged for an item sent in error, a refund for that item will be processed once the issue is confirmed.

4. Items Ordered in Error by the Customer

If you have ordered the wrong item or too many items, please contact us within 3 business days of delivery.

• Your order number
• Item name or code
• Quantity you wish to return

Return postage costs are the responsibility of the customer, and original delivery charges are non-refundable.

Once returned items are received and inspected, store credit will be issued for the item value (minus original delivery cost).

For larger returns within the UK mainland, we may offer a collection service for £7.50 + VAT.

Contact Us

For all returns or refund queries, please contact us via our website contact form or email. Please quote your order number to help us assist you as quickly as possible.